Customer Support

We provide support to help you succeed!

All of our plans come with in-application support. Please navigate to our support tab directly inside the interface to find quick and easy answers. Next, watch videos and screencasts to learn how to resolve your challenges. Finally, submit support tickets if you are still in need of assistance. Our goal is to respond to all requests within 24 hours.

If you cannot access your account to submit a support ticket, you can alternatively email us at [email protected]

Frequently Asked Questions

Do all account levels receive Customer Support?

Yes! We provide the same level of customer support to all account levels – after all, our product should work for everyone, and if you have issues, we are here to help!

What is the customer support experience?

Our goal is to empower you to solve your problems in our platform, so we provide in-application screenshots and answers to common questions to help you get through your challenges. If you do need help, you can open a support ticket to provide us with details, and we work to get back to you within 24 hours. You can manage support tickets inside ListenLayer or via email.

Do you help with tracking strategy?

We understand that data layers and measurement frameworks can be complicated! ListenLayer solves complex problems with straightforward solutions, allowing you to implement very advanced strategies.  We love to help our customers succeed so that we can assist with your strategy requests; however, we prioritize real customer support issues over strategy sessions if resources become limited.

If you are looking to evolve your knowledge and strategy, we recommend that you take our Masterclass.  Once completed, you’ll earn free credits for Office Hours, which are intended to address your strategy directly!

What is your customer support response time?

We attempt to respond to customer support tickets within 24 hours. However, we are a small, growing company in high demand, so please be patient with us!