Chats Use Cases

Segment Sales & Support Chats

Stop tracking all chat activity as the same data point in your web analytics. Instead, ListenLayer allows you to easily segment chats based on characteristics, such as sales vs. support conversations.

Track Chats Based on Quality

Customize your conversion tracking to focus only on high-quality chats by measuring the number of messages users send.

Easily Track Website Chat Activity

Finally, you can track all of your chat tool's activity across multiple marketing platforms using automation from a Listener.